“Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning.” – Maya Angelou Your voice is a primary means of communication: It can win or lose you a job …
The Telephone & Email Etiquette Course focus’ on the critical role individuals play in building customer loyalty and creating positive customer service experiences. The course is appropriate for receptionists and call centre staff. The receptionist’s telephone skills is the first …
Last week I was speaking to a great client of mine and asking him how his experience of virtual meetings had been going. He responded by saying that he has managed to squeeze in four virtual meetings, in the time …
Have you ever wondered why you are able to get on with some people, and why you aren’t able to get along with others? Why you feel so connected at times and yet, at other times can feel so disconnected? …
Are your interns, candidates and graduates suffering from a lack of professional exposure, limited knowledge of the business environment and underdeveloped interpersonal or soft skills? Are they in need of attending a Workplace Readiness programme? Studies have been done that …
No other spirit has been associated with gentlemen, or just men, for that matter quite like Scotch whisk(e)y. Whether it’s the hooking punch in the mouth or just the raw and earthy process by which it is brought forth from …
So you’ve recently discovered the wonders of a dating app called Tinder, and its power to transform the ways in which we find love today. So you decide to set up your profile and swipe away. Everything seems to go …
When we look at Charismatic presidents like Barack Obama or Nelson Mandela, we notice that they have the uncanny ability to get along with just about anyone. One moment they can be dancing on live television in front of the …
So you’re a protocol officer, and slowly but surely you’re getting yourself in the know when it comes to international rules of Protocol. By now you’ve learnt that a lot of what makes a great a protocol officer comes with …
Many people overlook the Simplicity of Leadership. What is one leadership hack that will get you through an entirely new job market? With globalization, technological innovation and the growing number of connections among people, activities and events, today’s pace …