Sappi - Graduate/Leadership Development
Relationship commencement date: 2016
The School of etiquette annually trains Sappi’s young leadership as part of Sappi’s LeadEx programme.
The mandate:
Build their competency faster. Up skill these future leaders so that they are judged on their competency levels instead of their inability to behave correctly in different environments. Help them understand the impact that their behaviour has on their environment, level of success and the people around them.
The School of Etiquette created an Advanced Business Etiquette programme with:
– International Business Etiquette & Presence
– Conversational Intelligence
This course received an overall rating of 95%
Ecobank - Leadership Grooming
Relationship commencement date: 2015
The School of Etiquette travelled to Togo to train 17 Managing Directors from across the African continent.
The mandate:
Ecobank wants their managing directors’ behaviour & conduct to inspire confidence, credibility and leadership within Africa. The School of Etiquette went on to train corporate and private banking heads in Cote D’Ivore and Zimbabwe. They were trained in the following topics:
– International Business Etiquette & Presence
– Business Entertaining & Dining Professional Attire
This course received an overall rating of 90%
Old Mutual - Client Facing & Relationship Building Etiquette
Relationship commencement date: 2016
The School of Etiquette trained the corporate banking department nationwide, this amounted to approximately 350 people.
The mandate:
A professional standard of behaviour across the entire department. To give Old Mutual’s consultants the X-factor so that they stood apart from other similar financial institutions. Every client-consultant touch point needed to be seamlessly professional, engaging and polished. Clients needed to ‘know’ that they were talking to an Old Mutual consultant.
The School of Etiquette tailored its courses but created a programme that included the following courses:
– Business Etiquette – professional interaction skills when in person, at events, in the boardroom, over the phone & email.
– Virtual Meeting Etiquette – virtual professionalism, hosting effective meetings, virtual relationship management
– Professional image & attire – Professional wear
– Conversational Intelligence
This course received an overall rating of 95%
Growth Point - Difficult conversations and improve communication
Relationship commencement date: 2016
The School of Etiquette trained all of middle management within Growthpoint nationwide.
The mandate:
Increase transparency and trust between managers and teams, improve KPI framework and delivery, change difficult conversations into constructive conversations.
– Conversational Intelligence Masterclass
This course received an overall rating of 90%