Did you know that 75% of a buying experience is based on how you made your client feel, not on the product or service you delivered?
This statistic highlights the importance of making your guests feel welcome in your establishment and creating positive interactions between your staff and guests.
The Hospitality and Service Etiquette training helps your staff learn how to:
- Behave professionally
- Confidently interact with your guests in a personable manner
- Provide world-class dining service
- Provide world-class customer service
The course Covers:
- Personal Success for Work Success
- What is Professional Behaviour
- Self Esteem
- Body Language
- Eye Contact
- Preparing for the day
- Personal motivation
- How to enter and survey a room
- Professional Handshakes
- Language Engineering
- How to deal with unhappy customers
- Customer Service
Day 2: Service Etiquette:
How to greet the guests
Taking food and drink orders
Where to stand
Foodservice
Overseeing tables
Reading the needs of clients
Thanking clients
How to maintain personal hygiene
How to handle the wrong order
How to seat the guest
Clearing plates, glass and cutlery
Checking on service
Team briefing
Interactive moments
Content can be customised to your desired outcomes.
Tuition Fees
Virtual Course:
Price:POA
In-Person Course: