Did you know that 75% of a buying experience is based on how you made your client feel, not on the product or service you delivered?

This statistic highlights the importance of making your guests feel welcome in your establishment and creating positive interactions between your staff and guests.

The Hospitality and Service Etiquette training helps your staff learn how to:

  • Behave professionally
  • Confidently interact with your guests in a personable manner
  • Provide world-class dining service
  • Provide world-class customer service

The course Covers:

  • Personal Success for Work Success
  • What is Professional Behaviour
  • Self Esteem
  • Body Language
  • Eye Contact
  • Preparing for the day
  • Personal motivation
  • How to enter and survey a room
  • Professional Handshakes
  • Language Engineering
  • How to deal with unhappy customers
  • Customer Service

Day 2: Service Etiquette:

  • How to greet the guests

  • Taking food and drink orders

  • Where to stand

  • Foodservice

  • Overseeing tables

  • Reading the needs of clients

  • Thanking clients

  • How to maintain personal hygiene

  • How to handle the wrong order

  • How to seat the guest

  • Clearing plates, glass and cutlery

  • Checking on service

  • Team briefing

  • Interactive moments

    Content can be customised to your desired outcomes.

Tuition Fees

Virtual Course:


In-Person Course: