School of Etiquette Corporate Training
Micro Expressions & Body Language
Business/Social Entertaining and Dining
Nigerian Finishing School
Country Business Guides
Email & Telephone Etiquette
Need a Protocol Officer?
International Diplomacy and Protocol Advanced Masterclass
Business Etiquette Level 2 – Assertiveness and Effective Communication
Nigerian Finishing School
Social Conversational Intelligence Masterclass
Finishing School For Adults
Finishing School for Teens
Dinning & Dinner Parties
Family Dining Tutorial
15th March 2017
How much eye contact should be made in general:
40 - 60%
60% - 80%
80% - 100%
When you break eye contact, you should
look up to the top right corner
How long does it take for a person to make a judgement about you?
If it is a bad first impression it can take ______ subsequent meetings to change that first impression.
Is it alright to remain seated when being introduced to someone?
How much importance is placed on body language in human communication?
Is it okay for a Gentleman to remove his jacket at dinner or in a meeting?
When should one send a thank-you note?
Within the first week
Is it okay to pull out your business colleagues chair for them?
Is it okay to hold open the door for a business colleague?
Is it acceptable to sit with your legs crossed in a business setting regardless of gender?
Is it acceptable to ask for a to-go box after a business luncheon?
What should you never do at a business luncheon?
Start discussing business when you sit down
Have a drink of wine
Indicate hospitality limits
Where should a gentleman not position himself when walking with a lady up stairs?
Diagonally in front of a lady
Next to a lady
Behind a lady
When should you begin eating at dinner?
When the host starts eating
As soon as the food arrives
Once everyone has their food
When should you hand out business cards at a meeting?
Start of the meeting
During the meeting
Wait for person to request it
You shouldn’t hand out business cards at all
When receiving a business card, what should you
Put it away immediately
Write on it
Wait for them to ask for yours
If you scheduled a meeting 3 - 4 weeks from the current date, when should you re-confirm the meeting?
The day before the appointment
6 - 7 days before the meeting
Morning of the meeting
If you are a man how should you greet muslim women during the month of ramadhan?
Shake her hand
Place your hand over your heart and bow
Bow your head
Using two hands to shake someone’s hand is acceptable when you are really pleased to meet that person.
When is it acceptable to shake hands with someone across a table
Closing of a meeting
At the end of a business meal
Successful completion of a negotiation
You need only shake hands when you greet someone in a group conversation, you do not have to shake their hand when you leave a group of people chatting?
Standing with your arms crossed when you are talking to someone is acceptable?
Where should a lady carry a handbag in a professional setting?
Over the shoulder
Over the elbow
She should not carry a handbag
During a meeting on a hot day, a gentleman may
Take his jacket off and place it on the back of his chair
Take his jacket off and give it to the receptionist
Not take his jacket off
When inviting someone to a meal:
You should pay
You should give them the reason for the invite
You should discuss your meal choice aloud
All of the above
a. and b. are only correct
When you attend an event with people you do not know, you should
Get something to drink or eat and wait for someone to approach you
Approach a group of people, join the group and wait for someone to introduce themselves to you
Approach two people talking to each other and join them
Approach a group and ask permission to join them
When someone asks you what you do, you should say:
Your position and the company you work for
What the benefit is that you leave your clients with
Keep it vague
As a woman in business you are allowed to stay seated when saying goodbye to someone in a professional setting?
If you are a guest visiting a client and you are shown to the boardroom:
You should sit so that you can see the door
Sit with your back to the door
Find a seat at the head of the table
Wait for your client before taking your seat
During a business call, it is not acceptable to place that person on hold in order to answer another important call coming through?
Which of the following is unacceptable as an email greeting?
When attending a meeting you should arrive:
20 Minutes before
5 Minutes before
At the exact time that the meeting was arranged
A person has a distinct advantage if they:
Extend their hand for a handshake first
Find their seat the quickest
Break eye contact first
Business meetings do not always need to end with a handshake?
People do business with people:
Who are the smartest
Who are confident
Rapport with a person is built when you:
Mirror that person’s behaviour
All of the above
When joining a group of strangers, you should:
Join a group that looks like they are having the most fun
You shouldn’t just join a group of strangers
Join people standing close together, it shows they are interested in one another
Look for a group that has space for an extra person
When entering a room of strangers, you should
Find the closest chair and decide on your next plan of action
Take out your phone and look at it as though there is an important matter to attend to
Pause at the door and decide what your next move is
Walk through the door and immediately join the group closest to you
When introducing two people in business, whose name is spoken first:
The older person’s
The person with the highest rank
It does not matter
Join our mailing list today!
Subscribe to our newsletter to receive monthly news, events and courses updates
Do not show it anymore.