Corporate Conversational Intelligence

Corporate Etiquette

Are you in a place of distrust, skepticism and resistance with your colleagues or employees?

Would you like to learn how to restore that trust leading to a happier, healthier working dynamic?

Do you sometimes wish you knew how to deal with an irate, know it all person who speaks in a derogatory, condescending manner and how to turn this from a negative to a positive situation?

Do you find it difficult to express your wants, ideas and feelings in a way that is direct and honest, without suppressing your feelings, or putting others down?

Have you had a disagreement with a colleague at work and immediately feel angry and betrayed? Your body freezes up? You can’t find the words to respond?

Often when starting a conversation with your boss, colleagues or clients things don’t go as planned?

In the blink of an eye you get ‘triggered’ causing you to go into ‘protect’ mode.

The result is you stop listening to each other, you become entrenched in your thinking and you can’t see the other’s point of view.

The reason for this is based on the chemistry in the brain where cortisol (the stress hormone) and adrenaline flood your brain creating fear and distrust and shutting down that part of the brain used for creating trust and feeling empathy.

So what started as a simple conversation ends with people withdrawing – or in a conflict situation with arguing, raised voices and people talking past each other and not with each other.

Consequently nothing is achieved.

In a team, collaboration and teamwork declines.

Performance and productivity plummets.

In personal relationships tears, fear, frustration, resentment and anger is the outcome.

The question you may ask is: Can I learn the skills to prevent this outcome by –

  • Finding out what ‘triggers’ me or others
  • Finding out how to prevent the ‘trigger’
  • Finding out how to move back into trust after being ‘triggered’.
  • Creating a relationship based on trust, inclusivity, collaboration and engagement.


This results in closer and more trusting relationships where each party feels safe to share their thoughts without fear of repercussion. Business relationships improve and colleagues work better together.

Conversational Intelligence will teach you those conversational skills that will result in better relationships, greater communication and improved trust.

Better Relationships depend on Better Conversations. It all starts with your Conversations.

The Conversational Intelligence Masterclass has been designed to address and upskill you in every aspect of communication.


The course explores the following topics:

The importance of Conversational Intelligence

How and why conversations miss the mark

The Conversational Dashboard

WE (I-centric behaviours, we-centric behaviours) – 3 levels of conversations

The Power of Listening – Interaction dynamics

Neurochemistry of conversations (oxytocin vs cortisol) – Moving from Fear and Distrust to Trust.

Up and down regulating conversations.

Moving from Distrust to Trust through 7 Vital Conversations

Presenting clear messages

Assertive Body Language

Emotional Intelligence

Closing conversations


Handling difficult people and situations

Practising The Art of Saying No

Behavioural Frameworks

Moving awkward situations forward

Managing conflict


Course Duration: 2 days

Price: R 9 500-00

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